Customer Service FAQ
Find quick answers about shipping, ordering, payments, privacy, and replacements.
Shipping & Delivery
What shipping options do you offer?
We offer multiple shipping options, including:
- FREE shipping on orders over $200.00 (Grand Total)
- USPS Priority
- FedEx 2 Day (2 business days)
- FedEx Overnight
- FedEx Overnight — Signature Required
- FedEx Saturday Delivery (see Friday cutoff below)
When will my order ship?
Orders placed, paid, and processed before 12:00 PM PST typically ship out the same business day. Orders placed, paid, and processed after 12:00 PM PST, as well as orders placed on weekends and holidays, ship out the following business day.
How does FedEx Saturday Delivery work?
FedEx Saturday Delivery is available for orders placed on Fridays before noon PST that require next-day delivery.
Ordering
When can I place an order?
You can place an order 24 hours a day, 7 days a week through our secure website.
What happens after I submit my order?
After your order is submitted, approved, and payment is received, your order is filled, properly packaged, and shipped via a reputable delivery service (such as USPS). We’ll contact you with details once your order has shipped.
Payment, Pricing & Promotions
What payment methods do you accept?
We accept all major credit cards.
Do you offer wholesale or bulk pricing?
Yes. We offer both individual pricing and wholesale bulk pricing. Please see our product pages for quantity discounts. For large bulk discounts, please contact us by email.
Viewing Order Status
Do I need to create an account to order?
No. During checkout, you can register or check out as a guest. Registration is encouraged, but it’s completely optional.
What are the benefits of registering?
Registration doesn’t take extra time and allows you to check order status, update account information, and access past orders by logging in. It can also speed up checkout for future orders.
How can I check order status if I checked out as a guest?
If you checked out as a guest and have questions about your order status, please email us for assistance.
Privacy & Security
Is my information secure when I place an order?
Yes. When your order is submitted online, your information is protected by 256-bit SSL (Secure Socket Layer) encryption technology on our secure server.
How do you use and protect my information?
We take your privacy seriously and follow all applicable federal and state privacy laws to keep your information secure and confidential. We do not release personal or order information to anyone, and we do not use your information for any purpose other than fulfilling your order(s).
Returns & Replacements
Do you accept returns?
Due to regulations regarding the sale of our products, returns are prohibited.
What if my order was shipped incorrectly or I received the wrong items?
If the order is shipped incorrectly or the items received are not the items ordered, please contact us by email. We will issue a replacement of your original order.
Satisfaction Guaranteed
What does “Satisfaction Guaranteed” mean?
We’re committed to offering outstanding quality and service. If you have any questions or issues regarding our service, please contact us to let us know the problem. We respond to all questions and inquiries.